"Service
is the backbone of our business, and our stated goal is to ensure
that every one of our customers receives the right product at
the right time in the right place."
All 10 branches of
Wilkinson Steel and Metals are ISO 9001:2000 certified by the
CanadianGeneral Standards Board (CGSB).
Internal Quality Audits are completed in all branches on a annual basis to ensure the accurate and ongoing implementation of the Quality Assurance program as well as facilitate continuous improvement in all areas of operation. The CGSB also conducts yearly external audits as part of the formal ISO registration requirements.
Wilkinson Steel and Metals was the
first Western Canadian based Steel Service Center to attain ISO
certification
Customer Satisfaction
is the primary objective of the Quality Assurance Program at Wilkinson
Steel and Metals. This objective is met through identifying individual
customer needs and facilitating the communication of these needs
throughout the entire organization.
One of the major
tools used for Quality Assuranceand Continuous Improvement is our Internal Non-conformance Reporting System.
All 10 branches are directly linked through our Metaltraq system. When a Non-conformance Report is filed, it is entered in to Metaltraq, company management is notified electronically and an investigation/root cause analysis is initiated.
